The team
Improving customer performance
A hammer is not a carpenter. To consistently deliver world-class components and responsive service, it takes the highly collaborative work of a talented, fully engaged team.
Sales team
Bio
As Vice-President of Sales for Exel International, Phil manages and oversees all new business development and Sales at the National and International level for Exel.
He prides himself on being extremely organized and dependable. He’s been able to achieve success in managing multiple priorities with a positive attitude. Phil is always willing to take on more responsibilities if it will help his team and organization meet its objectives.
He continuously looks for new sales opportunities to increase sales goals and profitability. He develops proven strategies to gain market share.
He is also very proud to have implemented an environment to foster the development of the sales team through mentoring and coaching.
CUSTOMER SERVICE TEAM
Bio
As the Customer Service Supervisor, Jacinthe’s focus is on improving customer satisfactions and building lasting relationships with our customer base all while servicing them with a high level of professionalism and enthusiasm.
She is responsible for the supervision of the customer service team to ensure exceptional customer service is given to our customers as front-line service representatives for all inbound enquiries about products and services at Exel International. She also ensures compliance with all of Exel’s quality assurance programs, while maintaining operational and on time delivery standards.
Jacinthe previously worked in customer service roles in the financial services and medical services fields as well as holding the position of Customer Service Representative with Exel International from 2019 to 2021 prior to her promotion to Customer Service Supervisor.
She is appreciated for her determination, dedication and leadership skills.
Bio
As a Customer Service Representative Chanel’s role is to ensure exceptional customer service is given to our customers as front-line service representatives for all inbound enquiries about products and services at Exel.
Chanel previously worked in customer service roles in a variety of fields. Chanel is determined, dynamic and possesses a great sense of initiative.
QUALITY CONTROL TEAM
Bio
As Quality Assurance Director, Jean-Philippe oversees and manages all quality assurance (QA) activities. He provide hands on administration support and management of Exel International’s Quality Systems and ensures compliance with the Quality Plan.
He oversees quality management and training, ensuring that Exel International continuously have and implement appropriate policies, procedures and infrastructure to produce high-quality electrical components.
Jean-Philippe thrives working in a team environment and goes above and beyond to achieve our goals.
PURCHASING TEAM
Bio
Joé Lefebvre has been an integral part of Exel International for the past five years, previously managing logistics and now serving as a Buyer. In his new role, Joé is responsible for overseeing procurement processes, ensuring that materials and components essential for Exel’s production are sourced efficiently and meet the company’s standards for quality and reliability.
Joé works closely with the production planning team to manage supplier relationships, negotiate pricing, and ensure timely deliveries, all while optimizing costs and maintaining a smooth supply chain. His ability to navigate the complexities of procurement helps to ensure the success of Exel’s manufacturing operations.
With a strong background in logistics and a comprehensive understanding of the Electrical Component manufacturing industry, Joé brings determination, adaptability, and sharp problem-solving skills to the role. His expertise and commitment to maintaining Exel’s core values ensure that procurement activities are always aligned with the company’s objectives.
ADMINISTRATIVE TEAM
Bio
Eric is responsible for overseeing and managing the daily operations in Exel’s manufacturing facility. His primary goal is to ensure the efficient and safe production of our products while meeting our quality standards and production targets.
Eric brings over 20 years of experience in a multitude of roles in the manufacturing industry such as quality control, production planning, and plant supervision.
His role is crucial in maintaining the overall efficiency and quality of our plant. He plays a pivotal role in coordinating various aspects of the production process to meet organizational goals and objectives.
Bio
Chantal is responsible for overseeing financial and human resources functions within Exel, she ensures alignment with overall business objectives and compliance with relevant regulations. her responsibilities include financial management, financial reporting, budgeting and forecasting, internal controls, human resources management, talent acquisition and employee and hr compliance.
She brings over 20 years of experience in administration, accounting and human resources.